Shipping Policy

PICK-UP ORDERS

For customers picking up their online orders at our retail store located at 1-11220 Voyageur Way, Richmond, BC, we offer fresh meat products for chilled items displayed in our refrigerated display case. These items include, Japanese Wagyu Beef, American Wagyu Beef, Canadian Beef, Kurobuta (Berkshire) Pork, Barley Fed Pork, and Poultry (except for Organic Chicken). 

If you prefer for these items to be frozen prior to pick-up, please request this accordingly under “Special Instructions,” when placing your order. 

Items in the Prepared Foods category will always be frozen. Online orders below $200 are subject to $15 handling fee.

ONLINE SHIPPED ORDERS

Sorry, we do not offer shipping at this time. All orders must be picked up at our retail store.

FOODSERVICE & WHOLESALE WITHIN BC

For our foodservice and wholesale customers within BC, we use our own refrigerated vehicles to deliver within Vancouver and nearby municipalities on a customer-by-customer basis. For customers beyond this area, we can arrange third-party refrigerated carriers to transport goods either directly to your location or if that is not possible, to a nearby carrier agent or terminal for you to pick-up. Please contact sales@nikuya.ca for more details.

FOODSERVICE & WHOLESALE WITHIN CANADA

For foodservice and wholesale accounts outside of BC but within Canada, we can ship box lot or skid lot quantities of our Japanese Wagyu Beef and American Wagyu Beef, directly from our partner CFIA registered cold storage facility. Such orders must be pre-booked in advance, as we import these products only on a pre-ordered basis. Please contact sales@nikuya.ca for more details.