For customers picking up their online orders at our retail store located at 1-11220 Voyageur Way, Richmond, BC, we offer fresh meat products for chilled items displayed in our refrigerated display case. These items include, Japanese Wagyu Beef, American Wagyu Beef, Canadian Beef, Kurobuta (Berkshire) Pork, Barley Fed Pork, and Poultry (except for Organic Chicken).
If you prefer for these items to be frozen prior to pick-up, please request this accordingly under “Special Instructions,” when placing your order.
Items in the Prepared Foods category will always be frozen, whether picked-up or shipped. Online orders below $200 are subject to $15 handling fee.
ONLINE SHIPPED ORDERS
For our online retail customers who request their orders to be shipped, we will ship the order with all items already frozen. Orders will be shipped via refrigerated carrier such as Clark or Coldstar to their respective terminals and/or agents, for your pick-up. Due to CFIA regulations, we are not able to ship any products processed within our facility to locations outside of BC. Shipping and handling charges are applicable for online shipped orders.
FOODSERVICE & WHOLESALE WITHIN BC
For our foodservice and wholesale customers within BC, we use our own refrigerated vehicles to deliver within Vancouver and nearby municipalities on a customer-by-customer basis. For customers beyond this area, we can arrange third-party refrigerated carriers to transport goods either directly to your location or if that is not possible, to a nearby carrier agent or terminal for you to pick-up. Please contact email@example.com for more details.
FOODSERVICE & WHOLESALE WITHIN CANADA
For foodservice and wholesale accounts outside of BC but within Canada, we can ship box lot or skid lot quantities of our Japanese Wagyu Beef and American Wagyu Beef, directly from our partner CFIA registered cold storage facility. Such orders must be pre-booked in advance, as we import these products only on a pre-ordered basis. Please contact firstname.lastname@example.org for more details.