Refund Policy

Our policy lasts 48 hours. If claims are not submitted within 48 hours from time of pick-up, we cannot accept a claim.

Nikuya Meats Ltd. cannot accept returns of any product from picked up or delivered orders. These items cannot be placed in our delivery vehicles or returned to our store.

If there is an issue with your order, please send us an email at meats@nikuya.ca and kindly describe the issue in writing and send photos for our review, along with a photo or pdf copy of your receipt or proof of purchase. We will do everything we can to find a mutually agreeable solution.

REFUNDS (if applicable)

Once we review your email and photos, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you have not received a refund yet, first, check your bank account again.

Then, contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund yet, please contact us at meats@nikuya.ca. 

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.