REGULAR BUSINESS HOURS
Sunday: 10:00 am - 5:00 pm
Monday: 10:00 am - 5:00 pm
Thursday: 10:00 am - 5:00 pm
Friday: 10:00 am - 5:00 pm
Saturday: 10:00 am - 5:00 pm
Last order for custom cut Japanese and American Wagyu steaks, pork loin and pork collar butt: 4:00pm (or 1 hour before store closing time)
We are closed every Tuesday, Wednesday, and on Statutory Holidays. Schedule will vary during year-end holidays.
HOLIDAY BUSINESS HOURS
Dec 22nd (Wed) 10:00 am - 5:00 pm
Dec 24th (Fri): 10:00 am - 2:00 pm (Closing early)
Dec 25th (Sat): Closed
Dec 26th (Sun): Closed
Dec 27th (Mon): 10:00 am - 5:00 pm
Dec 28th (Tue): Closed
Dec 29th (Wed): 10:00 am - 5:00 pm
Dec 30th (Thu): 10:00 am - 5:00 pm
Dec 31st (Fri): 10:00 am - 2:00 pm (Closing early)
Jan 1 (Sat): Closed
Jan 2 (Sun): Closed
Jan 3 (Mon): Closed
Jan 4 (Tue): Closed
Jan 5 (Wed): Closed
Jan 6 (Thu): Resume regular business hours
HOLIDAY ONLINE ORDERING SCHEDULE
Order Cut-Off / Order Pick-Up*
Dec 19 (Sun) / Dec 24 (Fri) 10 am - 2 pm
Dec 26 (Sun) / Dec 31 (Fri) 10 am - 2 pm
* Please note we will not be able to accommodate any other order pick-up dates during the 2 weeks listed above.
We recommend all customers place their orders online during this busy season which will give us more time to prepare the orders and reduce waiting times for everyone visiting our store. Thank you very much for your understanding and co-operation.
Unit 1-11220 Voyageur Way, Richmond, BC, V6X 3E1
RETAIL STORE HOURS
Our retail store is open Thursday to Monday, from 10:00am to 5:00pm. We are closed on Tuesday, Wednesday, and statutory holidays. Business hours around Christmas and New Year’s will vary. Please check online as we get closer to the holiday season.
We offer fresh meat products for chilled items displayed in our refrigerated display case. These items include Japanese Wagyu Beef, American Wagyu Beef, Canadian Beef, Kurobuta (Berkshire) Pork, Barley Fed Pork, and Poultry (except for Organic Chicken).
Items in the Prepared Foods category are available in our reach-in freezers.
Please note all walk-in purchases (not pre-ordered and pre-paid online) will need to be paid for separately at our point-of-sale counter in our retail store.
All items are subject to availability. We apologize in advance if any items are sold-out or not available at the time of your visit.
JAPANESE AND AMERICAN WAGYU STEAKS, PORK LOIN AND PORK COLLAR BUTT CUSTOM-CUT ORDER CUT-OFF
If you would like Japanese Wagyu or American Wagyu steaks or Pork Loin and Pork Collar Butt custom-cut to your liking, please place your orders at our retail store before 4:00pm. Our meat cutters start very early in the morning to prepare wholesale orders for the day, so the last order cut-off for custom cut steaks is 4:00pm (or 1 hour before store closing time.)
We also try to keep an inventory of pre-cut frozen Japanese Wagyu and American Wagyu steaks in our freezer for customers arriving after 4:00pm. To avoid disappointment, we recommend placing your order online in advance. Please include instructions about thickness and/or portion size under “Special Instructions.”
MAINTAINING TEMPERATURE WHILE TRANSPORTING YOUR PURCHASE
When the weather is hot outside or when your meat order will sit in your car for any duration of time, we recommend transporting the meat inside an insulated cooler with frozen gel-packs. Please bring them with you when visiting our retail store. Wagyu beef products, especially the Japanese Wagyu beef, are very sensitive to temperature and the marbling will start to melt even at room temperature. To preserve the quality and safety of meat products until they are ready to be enjoyed, please always maintain an appropriate temperature.
For customers picking up their online orders at our retail store located at 1-11220 Voyageur Way, Richmond, BC, we offer fresh meat products for chilled items displayed in our refrigerated display case. These items include, Japanese Wagyu Beef, American Wagyu Beef, Canadian Beef, Kurobuta (Berkshire) Pork, Barley Fed Pork, and Poultry (except for Organic Chicken).
If you prefer for these items to be frozen prior to pick-up, please request this accordingly under “Special Instructions,” when placing your order.
Items in the Prepared Foods category will always be frozen, whether picked-up or shipped. Online orders below $200 are subject to $15 handling fee.